Covid-19 Updates
Update 7 - Thursday Dec 16,2021
With the outbreak of the Omicron variant in the region we are returning to curb side pickup.
This means customers are not permitted inside the shop and we ask that you call or email us to arrange curbside pickup. We only allow one person to pickup at a time.
The shop will remain in full operation and there is no change to our shipping. Although UPS is saying there may be some delays with the Christmas rush.
UPDATE 6 - Thursday Apr 8th, 2021
As per the restrictions implemented by the Government of Ontario today, beginning Thursday, April 8th, we will transition back to curbside pickup.
This means customers are not permitted inside the shop and we ask that you call or email us to arrange curbside pickup. We only allow one person to pickup at a time.
The shop will remain in full operation and there is no change to our shipping. Although UPS is saying there may be some delays.
We are experiencing some issues purchasing some of the softwood and finishes we use but this has not caused any big issues so far.
You can order any of our products for pickup or have it sent courier at https://8thlinecreations.com
UPDATE 5- Friday Nov 20th, 2020
We are still running at full capacity but are only offering curbside pickup or shipping.
UPDATE 4 - Friday May 1st, 2020
Shop is back up and running at full capacity 6 days a week and shipping is 5 days a week. We are only offering curbside pickup or shipping.
UPDATE 3 - Thursday March 30TH, 2020
Custom orders may be delayed.. In an effort to reduce costs and the risk of spreading Covid-19 we are only operating the shop 3 days a week.
Shipping is still happening 5 days a week.
UPDATE 2 - Thursday March 19th, 2020
Just wanted to give you another update on our efforts to keep ourselves and our customers safe from covid-19.
Wondering about your shipment, current information can be found here
Canada Post: https://www.canadapost.ca/cpc/en/our-company/news-and-media/corporate-news/coronavirus-disease-covid-19.page
UPS: https://www.ups.com/us/en/about/news/important-updates.page?
Currently we are about 2 days behind on orders.
Until further notice we no longer allow visits to our shop, we will make arrangements for any current local pickups.
We have been self isolating since March 14th and will continue to do so until we are told health officials it is safe to continue as normal.
Thank you for your patience and stay safe,
Debbie & Steve
UPDATE 1 - Friday March 13th, 2020
We wanted to give you a quick update on what we are doing for the covid-19 pandemic.
We are told covid-19 can only remain in materials we use or ship with for a few hours.
Our last wood order arrived March 12th (we will try and hold off another order for 3 weeks) it sat outside covered for 24 hours before it is brought into the shop.
All packing materials , boxes etc have all been in stock for a minimum of a week and we will be sure nothing is shipped we have not had in our possession for at least a week.
Any returns can be processed as per our terms and conditions, but it will take an extra few days to process. We will be leaving all packages in a locked box for 24 hours before bringing it into the office.
We are limiting our exposure outside of our offices and as always customer visits to the shop are by appointment only.
We are doing everything we can to try and protect our staff and customers.
At this point there should be no delays in any orders currently in the queue.
If you have any concerns about your order please reach out to us, we are here to serve.
Thank you for your continued support.
Steve & Debbie